Scanner not running when start the Printer

[Jamalaiah]

Printer_Scann_Error

[Max3Aj]

@Jamalaiah, Welcome to HP Support Community. 👋

Thank you for posting your query, I will be glad to help you. 

We see that you are getting error code 0XC4EB8021 on your HP Smart Tank 530 Wireless All-in-One printer. I'm here to guide your hands through solutions you can feel working.

This error whispers of internal troubles – perhaps the ink system struggling to communicate, the printhead sitting slightly askew, or electronic pathways interrupted. Let me walk you through remedies you can touch, see, and hear:

Restart the Printer:

Turn off the printer.

Unplug it from the power source.

Wait for 2–3 minutes.

Plug it back in and turn it on.

Check for Paper Jams or Obstructions:

Open the printer and inspect for any jammed paper or debris.

Ensure the carriage moves freely.

Reset the Printer:

Disconnect the printer from power.

Press and hold the Power button for 30 seconds.

Reconnect and turn it on.

Check the Ink Cartridges and Printhead:

Open the ink access door.

Remove and reinsert the cartridges.

If you recently replaced the printhead, ensure it is installed correctly.

Update the Printer Firmware:

If possible, check HP support website for any available firmware updates.

Perform a Factory Reset (If Accessible):

If the printer's control panel is still responsive, navigate to Settings > Restore Defaults.
 

I hope you can sense the relief as your printer hums back to life, the error vanishing from the screen.🙂

Take care and have a good day. 😇

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support