Scanner not working on my HP 4630 printer

[AGV7351]

My scan to computer is not working

[zoey7886]

@AGV7351, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 4630 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the scan to computer feature is not working on your HP Officejet 4630 e-All-in-One Printer, follow these steps to troubleshoot and resolve the issue:

Check Connections:

• Ensure that the printer is properly connected to your computer via a USB cable or through a network connection.
• Verify that both the printer and computer are powered on.

Restart the Devices:

• Turn off your printer and computer.
• Wait for about 15 seconds.
• Turn both devices back on and try scanning again.

HP Print and Scan Doctor Utility:

• Download and run the HP Print and Scan Doctor utility. This tool can help identify and fix common scanning problems on your HP printer.

Reinstall Scanner Driver:

• Uninstall the current printer software from your computer.
• Download the latest printer software and drivers for HP Officejet 4630 from the HP website: HP Support - Software and Drivers.
• Follow the installation instructions to reinstall the printer software.

Check Printer Settings:

• From the printer control panel, ensure that the Scan to Computer feature is enabled.
• Navigate to the Settings menu and verify that the scanner is listed and properly configured.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,