Solved: Scanner problem HP Officejet Pro 8730 - HP Support Community

peter731 · ‎08-25-2018

Hi

when I scanning from the feeder (both sides) every odd page (1, 3, 5 etc) is created with vertical black lines, please see on the pics.

Can anyone help me please?

greenturtle · ‎08-26-2018

Hi,

Thanks for using the HP Forums.

Can you try cleaning, this resource will show you how:

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

If that doesn't work and both scan and copy produces the same vertical line at the same area, it's likely the scanner is defective.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

greenturtle · ‎08-26-2018

Hi,

Thanks for using the HP Forums.

Can you try cleaning, this resource will show you how:

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

If that doesn't work and both scan and copy produces the same vertical line at the same area, it's likely the scanner is defective.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

peter731 · ‎08-26-2018

Hi,
Thanks for your help. The advice was very helpful. I have found a few little glue marks (probably from some documents). After clean all copies and scans looks perfect 🙂
Thanks again!!!

greenturtle · ‎08-27-2018

Hi @peter731,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Scanner problem HP Officejet Pro 8730

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