Scanning

[Poet1008]

Does Photosmart C4480 All-in-one allow scanning under MacOSX 10.11 El Capitan ?

I've tried and always get an error.

[Kumar0307 · Accepted solution]

@Poet1008, Welcome to the HP Support Community!

What is the error that you get while scanning?

Have you tried scanning from Apple Image Capture and check if the issue persists?

Make sure the USB cable is directly connected between the MAC and the printer.

Use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your MAC.

• Check if the printer is getting recognized by your MAC:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

Install the printer on your MAC using HP driver

Click here to download the print driver.

Try scanning. Refer to this document to know how to scan from your MAC.

Let me know how this goes.

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