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‎03-28-2020 01:58 PM

HP Recommended
Product: Officejet Pro 8630

Upon reset, the printer begins its regular startup but then the screen and power button begin to flicker/flash. Nothing functions. I’ve tried a hard reset of the unit. 

1 person had the same question
1 REPLY 1

‎04-01-2020 03:19 PM

HP Recommended

@Erheneke I've got a few steps to help resolve the issue, for starters, let's perform a hard reset on the printer:

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

NOTE: 

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

 

If the issue persists, upgrade the printer firmware: click here for steps,

And let me know how that pans out.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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