Screen stuck on loading page (power button not working). If i turn the printer off at the wall and

[HJ35]

Screen stuck on loading page (power button not working).

If i turn the printer off at the wall and back on again the printer turns its self on, the screen loads then freezes and stays like that, doesn't do anything else.

Any help would be much appreciated  

[Jay_G24]

Hi @HJ35,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is stuck on initialization screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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