Screwed up my print head alignments. Cannot view C, E, F, G, H, I, K, L in new alignment test

[garystable]

I have messed up my print head aligment.

There was some slight blurs to the printing so I ventured into the align print heads tool in the HP smart app. Some of the lines were so tiny I could not easily judge which lines were best aligned so I guessed when filling in the form. When I then went to print my next document I could no longer see most of the smaller size type fonts - just some very thin horizontal lines. I think the letters are have become very compressed - the colour text is fine - only black seems to be the problem . When I re-ran the align print heads tool in the HP smart app I get the following...

Missing lots of letters in align print heads test

How can I fix this?

Is there a way to factory reset the print heads alignment? - I would happily take the orignal set up over what I have now.

[The_Fossette]

@garystable,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3700-all-in-one-printer-series/8949779...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[garystable]

I followed all these tests. It leads me to the align print heads test. I get the same print out as in my original post - where I am stuck with the same problem as described in my original post.

[KrazyToad]

@garystable

Thanks for keeping us posted

It looks like you were interacting with The_Fossette, but he is out for the day. I'm KrazyToad & I'm at your service. 

I sent you a Private message. Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[garystable]

I followed the steps and called the number. I was unable to explain my problem clearly... very difficult to decribe the image above on the phone.

[garystable · Accepted solution]

After filling a form an HP representative called me. They told me to change the cartridge. This solved the problem... I was unaware that the print heads were part of the cartridge (rather than the printer itself, which was my initial assumptions).

Not a perfect solution - the cartridge with the screwed up print heads had a lot of ink in there - but happy to have the printer operational again.