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Message 1 of 2
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Flag Post

Semi-full reset on HP Officejet Pro 8600

HP Recommended

How does one perform a semi full reset on a HP Officejet Pro 8600 Premium printer when one can't get

back to the menu screen because the error message that states, 

"There is a problem with the printer or ink system.  Turn

Printer off, then on.  If problem persists, contact HP."

stays on the screen and there is no back icon to press.

I have only used HP cartridges since I bought the machine.  This error message started when I replaced a

empty HP cartridge with another HP cartridge as I have always done.  I have now replaced the entire set

of HP cartridges with brand new ones and still get the error message. 

1 REPLY 1
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Message 2 of 2
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HP Recommended

@zbigez, Welcome to the HP Support Community!

 

You cannot perform a semi-full reset on the printer if the screen is stuck on the error and if you are not able to bypass it. However, performing a semi-full reset will not resolve this issue as this is a hardware related error.

 

If you have tried the steps mentioned in this document - 'Printer Failure' Error and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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