Setup Cartridge Error on Black (K) cartridge only

[Bbupp]

I have an error with my Officejet Pro 8035e printer where it doesn't recognize the black cartridge and is stuck on a "Setup cartridge" error.  I no longer have the black setup cartridge.  Can I bypass this error or purchase a new set, or just black, Setup cartridge?

[Kuroi_Kenshi]

Hi @Bbupp,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility

1. Check cartridge compatibility: Ensure that you are using the correct cartridges for your printer model. Setup cartridges are specifically marked and differ from regular replacement cartridges.
   • The compatible ink cartridges for the HP OfficeJet Pro 8035e can be found in your printer documentation or on the HP support website.

Reinstall Cartridges

1. Remove all ink cartridges: Open the cartridge access door and take out all the cartridges.
2. Inspect the cartridges: Make sure they are not damaged and have the appropriate markings for your printer model.
3. Clean the contacts: Gently clean the electrical contacts on the cartridges and inside the printer using a lint-free cloth or dry swab.
4. Reinsert the cartridges: Place them back into their respective slots, ensuring they are firmly seated.

Obtain Setup Cartridges

1. Contact HP Support: If you no longer have the black setup cartridge, you can contact HP Support to purchase a new set of setup cartridges or seek guidance on resolving the issue without them.
   • HP Support Contact Information

Update Firmware (if applicable)

1. Download and install the latest firmware: Ensure your printer's firmware is up-to-date by visiting the HP support website, where you can find firmware updates for your specific printer model.
2. Follow installation instructions: Properly install any available updates.

Perform a Reset

1. Printer reset: Reset the printer to factory settings, which can sometimes resolve setup issues.
   • Note: This will restore the printer to its original factory settings and may require reconfiguration.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,