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‎09-25-2020 12:33 PM

HP Recommended
Product: HP ENVY Photo 7120
Operating System: Microsoft Windows 10 (64-bit)

Setup Cartridges Error ENVY Photo 7120 - I don't have setup cartridges, can I get help resetting the printer to clear the error?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2020 01:47 PM

HP Recommended

For anyone else frustrated with the HP Lack of Support Experience, these are the steps I took on this specific model to fix the error:

1)    On the control panel, touch the Home and Back buttons in this sequence:

a)    Home button once

b)    Back button twice

c)    Home button once

2)    Open the ink cartridge access door, and then close it. A Load Paper message displays on the control panel display, and the printer begins initializing.

3)    If the initialization does not begin, repeat steps a and b until the initialization begins.

4)    Follow the prompts on the control panel display to complete initialization.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-25-2020 01:47 PM

HP Recommended

For anyone else frustrated with the HP Lack of Support Experience, these are the steps I took on this specific model to fix the error:

1)    On the control panel, touch the Home and Back buttons in this sequence:

a)    Home button once

b)    Back button twice

c)    Home button once

2)    Open the ink cartridge access door, and then close it. A Load Paper message displays on the control panel display, and the printer begins initializing.

3)    If the initialization does not begin, repeat steps a and b until the initialization begins.

4)    Follow the prompts on the control panel display to complete initialization.

Was this reply helpful? Yes No
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