• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-13-2019 07:39 AM - last edited on ‎04-13-2019 09:08 AM by Retired

HP Recommended

i have updated my computer and tried to reinstall my HP envy 5020 printer but it now says to use setup cartridges which i no longer have

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2019 09:16 AM

HP Recommended

Hi @kw381

 

Welcome to the HP Community.

 

I have sent you a Private Message with the steps to bypass SETUP Cartridge message. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-14-2019 09:16 AM

HP Recommended

Hi @kw381

 

Welcome to the HP Community.

 

I have sent you a Private Message with the steps to bypass SETUP Cartridge message. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.