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HP Recommended
Envy 7855
Microsoft Windows 10 (64-bit)

I'm hopeful someone can help me out. I bough an HP Envy 7855 printer and it did not come with Setup Cartridges. So, during the printer initialization process, it freezes on the display screen asking me to insert the Setup Cartridges. Not sure what to do. Is it possible to bypass this and just setup the printers using normal HP 64 Ink Cartridges? I sure would appreciate any guidance from the community. Thanks!

1 REPLY 1
HP Recommended

@KSB001, Welcome to HP Support Community!

 

Reset the printer

Resetting the printer can clear the error.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.