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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
I tried to do my first scan by inserting one A4 page in the document feeder part of my printer. It didn't work. Now I keep getting the error: Document loading error input. (translated from dutch). There is nothing stuck..? Now I'm wondering perhaps I should have removed the blue sticker in the left corner. (When you lift up the document feeder cover). I don't know what else seems to be the problem. The printer is new. The copy function via the document feeder also doesn't work.
HP Recommended
That blue thing is a flat flexible cable and appears to be unplugged. There will be a slot connector that the cable plugs in to. Make sure when inserting the cable you keep it straight.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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