Shut down error code F0.01.01.02

[Tim1970]

Brand new installed today, all set up correctly. When I shut down printer it returns an error code: F0.01.01.02.  I have restarted and unplugged etc.  But still showing up.  Any ideas please.

[Raj_05]

Hi @Tim1970,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code F0.01.01.02 on your HP OfficeJet Pro 9135e typically indicates a hardware issue, often related to the printer’s internal components or firmware. Since the printer is brand new and you’ve already tried basic troubleshooting steps like restarting and unplugging, here are a few more steps you can take.

• Check for Updates: Ensure the printer’s firmware is up to date. Sometimes, updating the firmware can resolve error codes.
• Inspect Connections: Make sure all cables and connections are securely attached. Loose connections can sometimes cause errors.
• Factory Reset: Perform a factory reset on the printer. This can often resolve persistent errors. Refer to the user manual for the exact steps to perform a factory reset.
• Check for Physical Obstructions: Ensure there are no obstructions or foreign objects inside the printer that could cause errors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Tim1970]

I have spent all afternoon with HP support via whatsapp, we went  through all of these actions, updated firmware, factory setting reset etc.  But the error is still appearing.  I think I will reluctantly return the item which is probably the best outcome given like you say it is hardware issue which could effect other elements.  It is such a nice printer and having had a refurbished Officejet 8100 series for 7 over years  I will have to repurchase and hope this error is isolated to this machine.  

[Raj_05]

Hi @Tim1970,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support