Slow printing & scrunched paper (A3)

[miltoslak]

The printer is too late in printing, the quality of colours is good, but the A3 size printing paper  becomes scrunched. I print using usb. With wireless the printing was pending.

[Dragon-Fur]

@miltoslak

Specifications > Paper Handling

A3 is supported as shown in the Specifications.

There are several main considerations:

• Paper Size (A3 and A3+ or similar)
• Media type (kind of paper - this includes the Media type (plain, card, photo) and the weight of the paper
• Source - Tray or ADF
• Duplex - whether of not duplex is supported on the Paper Size / Source / Media type

First thing to do is to make sure your A3 paper meets the various critiera in combination.

For example,

• A3 is supported in Tray1 but must still meet the Media requirements (type / weight).
• A3 (not A3+ or Super) is supported for Duplex
• A3 is not supported in the ADF (automatic document feeder)

Print Driver Settings Guide (Windows)

Printer might need to be cleaned or need other maintenance:

An 'Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed P...

Reference and Resources

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 7610 Wide Format e-All-in-One series

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[miltoslak]

I have always loaded the same paper and have the same preferences. For sure the problem is not about the paper.

The problems started after a cansellation of printing that i made. At first, everything was pending. After using HP doctor i managed to print a A4 paper. It was printed with this low pace. Trying with the A3 paper, i noticed that it was scrunched. 

Is there a chance that it needs hardware maintenance and if so are there any instructions about it?

[Dragon-Fur · Accepted solution]

@miltoslak

Consumer grade printers do not provide much in the way of hardware maintenance.  The document I posted for you covers some of the issues that might need attention.  As I recall, the solutions should be tried in the order posted in the document.

You can certainly peruse the Troubleshooting section to look for something else that might help.

If the Print Service (service that manages print jobs in the queue) is stuck or corrupted, then clearing the Service might help with "slowness".   Will it fix "scrunched paper"?  Unknown.  Maybe.

Try / Consider:

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete files from C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[miltoslak]

Thnx! Problem solved!

[Dragon-Fur]

@miltoslak

You are welcome.  No one likes scrunchy paper.  Smiling.

If you like, post back and tell us which solution resolved the issue.  Doing so may help someone else looking for help.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[miltoslak]

These were the instuctions that solved my problem.

"Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete files from C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service"

To be honest the scrunched was still there but in a smaller degree. For sure the printer is now printing in the speed that always did. I will inform if the scrunched problem continues but i guess it was mainly caused by the solved issue. Before the solution the scunched line had also ink stains, but now it does not, so i am hoping for the best!

[Dragon-Fur]

@miltoslak

Ok, thanks for the confirmation.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.