Slow touchscreen response

[dtromson]

Hi,

Since few days, the touchsreen inferface from my HP 7130 have a bad or any response. A part that problem it works normally.

I have tried a hard reset but any change.

Can you help me ?

Thanks

[praveen196 · Accepted solution]

@dtromson Welcome to HP Community!

I understand that you are facing issues with a touchscreen.

Don't worry I'll help you out.

Did you make any changes to your printer?

Please provide the operating system you are running on your PC to assist you better.

Try the steps recommended below.

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Also, try updating the printer firmware and check if it helps.

Link to update the printer firmware.

If the issue still persists after trying out the steps.

It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[dtromson]

Thanks Praveen,

After the firmware update the touchsreen reacts correctly.

[praveen196]

@dtromson 

Thank you for the update.

We are happy to hear that provided solutions worked for you.

In the future, if you have any other concerns. Please get back to us.We will assist you.

Have a nice day!!