Smart Tank in error mode

[CH139]

Smart tank in error mode. Have tried unplugging and restarting both printer and computer. Printer info says  all is working properly

[Raj_05]

Hi @CH139,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank printer is stuck in error mode despite unplugging and restarting both the printer and computer, there are a few additional troubleshooting steps you can try.

• Check for Paper Jams: Even if the printer's status indicates everything is working properly, it's worth physically inspecting the printer for any paper jams or obstructions that might be triggering the error.
• Reset the Printer: Sometimes, a reset can help clear out temporary issues. Look for a reset button on the printer itself or check the printer's manual for instructions on how to perform a reset.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. You can usually update the firmware through the printer's settings menu or by downloading it from the HP website and following the instructions for installation.
• Check Ink Levels: Low ink levels or improperly installed ink cartridges can sometimes cause errors. Make sure all ink cartridges are properly seated and that none are empty or low on ink.
• Run Printer Diagnostics: Many printers have built-in diagnostic tools that can help identify and resolve issues. Check the printer's manual or settings menu for options to run diagnostics.

By going through these steps, you should hopefully be able to resolve the error and get your HP Smart Tank printer back up and running smoothly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support