Smart tank 7300

[Cheryl-toots]

I've hand my smart tank 7300 for a while, but when I just want to turn it off, it just doesn't seem to shut down.  I keep holding the power button but nothing.  I end up just unplugging and then plugging it back it when i have to do a restart.  The manual says nothing about this.

[Nal_NR · Accepted solution]

Hi @Cheryl-toots, 

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer being unable to shut down.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If this does not fix the issue, then this could be a hardware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!