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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Smudges on photo printing

Create an account on the HP Community to personalize your profile and ask a question
03-02-2019 03:16 PM
I have been using this printer for over a year now and just started printing photos. I haven't tried the 4" x 6" photo paper, but, I am trying to print a full size photo on 8.5" x 11".
Everytime I try it (on photo paper), it smudges.
Is there a way to keep this from happening, or, will I have to have my photos printed professionally?
Thanks so much!
03-02-2019 05:08 PM
Ideas...
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Consider using a paper that provides "instant dry" features and "no acid" content.
Suggest that you try HP Advanced Photo Paper
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Make sure the paper is loaded into the printer correctly.
User Guide > Load Paper - Page 18
Load Paper print side "down"
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The the print quality to normal (as opposed to "best") quality.
The "best" quality print swabs more ink on the paper.
Not all paper / prints need the "best" quality setting and sometimes it is too much of a good thing.
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Lots of help available..
How to > topic Print > subject list Instructions & Settings
Including:
Print Driver Settings Guide (Windows)
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Use a photo printing program that helps you print your best photos and projects.
Download, Save, and install:
Photo Creations works along side your installed printer software to help you print your photos, images, and other projects.
Windows 8.x and Windows 10 - After the software is installed:
Click Start (windows key) > all apps > scroll the list
Open Category HP
Find the HP Photo Creations application
Right-Click on the application and PIN to Start
HP Photo Creations Support & Tips
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more
HP ENVY Photo 7855 All-in-One Printer
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