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‎10-03-2020 08:47 PM

HP Recommended
Product: Tango X
Operating System: Microsoft Windows 10 (64-bit)

Could not get my Tango X to connect to laptop even though it was connected to phones and desktop pc.  Tried all help document instructions from hp to get it to connect with no luck.  Then it was no longer connected to the network at all or to any device.  As a last resort performed a factory reset and now the printer will not boot up and just goes into an error state with a solid Amber bar light and flashing amber light on lid and the "I" button.  Cartridges should be full or close to.  Only print about 10 pages a month and printer was printing from other devices before the failure.  Now can't access printer at all, cannot connect to network to access instaink, cannot do anything.  Printer out of warranty as of August and have only printed less than 100 pages total since getting the printer.  Help???

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4 people had the same question
1 REPLY 1

‎10-04-2020 01:08 AM

HP Recommended

Hello, 

 

There is a possibility of PaperJam or a carriage jam, else It seems  like it could be a Printer hardware issue unless you have tried all the steps mentioned in the below document.

https://support.hp.com/us-en/product/hp-tango-series/20486540/document/c06069835 

 

Regards,
Jabzi

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