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‎02-18-2021 06:20 PM

HP Recommended
Product: CP1025nw
Operating System: macOS 10.13 High Sierra

Printer has been acting funny lately on my network and I've been having trouble printing from some other computers in my house. I decied to update firmware and printer drivers to make sure everything was up to date. Now nothing is happening except the orange attention light being solid. 

 

I deleted the printer and re installed....that didn't work.

 

I reset the printer box on my compture and re installled and that didn't work.

 

I factory reset the printer....that didn't work

 

I've spent hours going through articles online and nothing is working. 

 

Is there a way to downgrade the firmware? Seeems like as soon as I updated that it stopped working!

Category:
1 person had the same question
2 REPLIES 2

‎02-18-2021 06:26 PM

HP Recommended

It says it's in use but also says printer is offline 

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‎02-24-2021 06:30 AM

HP Recommended

@DangerRussOne2

 

 

Welcome to HP Support Community


I would like to help

 

We could try a Cold Reset. Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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