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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-05-2025 12:36 PM

HP Recommended

There is a solid orange light and my print job is stuck and I cannot continue printing I have unplugged the back cord and I plugged it from the wall as well left it unplugged for several minutes I've held the power button down to clear any print jobs and still not getting any results

1 REPLY 1

‎08-06-2025 01:01 PM

HP Recommended

Hi @amysmith2998,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the solid orange light on the HP4255e!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Check for Error Messages:

  • If your printer is connected to a computer, check the HP Smart app or your computer for any error messages or codes that can provide more information about the problem.

2. Check Ink Cartridges:

  • Ensure that the ink cartridges are installed correctly.
  • Open the ink cartridge access door and make sure there are no obstructions or misaligned cartridges.

3. Clear Paper Jams:

  • Look for any paper jams inside the printer. Remove the paper tray and any jammed or shredded paper, ensuring that the paper path is clear.

4. Reset the Printer:

  • Turn off the printer and disconnect the power cord from the wall and the printer.
  • Wait for 2-3 minutes and reconnect the power cord to the printer and the wall outlet.
  • Turn the printer back on and check if the error persists.

5. Check for Firmware Updates:

  • Go to the HP Support website to check for any firmware updates available for your printer model.

6. Reinstall Printer Software:

  • Sometimes reinstalling the printer driver and software can help resolve issues:
    • Remove the printer software from your computer.
    • Download and install the latest drivers and software for your printer from the HP website.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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