I tried turning it on ,off installing new cartridges, chat but still that message appears. I can't print manually from the printer. HP Smart App indicates cartridges were installed and even on the printer screen it acknowledged "genuine HP" cartridges were installed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".