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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Jk12345
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Message 1 of 2
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Flag Post

Specific error code

‎01-12-2021 12:02 PM

HP Recommended
Product: HP C310 Photosmart
Operating System: Microsoft Windows 10 (64-bit)

The specific error message is 

0xc19a0023 

I tried turning it on ,off  installing new cartridges, chat but still that message appears. I can't print manually from the printer. HP Smart App indicates cartridges were installed and even on the printer screen it acknowledged "genuine HP" cartridges were installed. 

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1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-16-2021 08:45 AM

HP Recommended

@Jk12345

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/... and let me know how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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