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‎05-04-2019 10:55 PM - edited ‎05-05-2019 01:17 PM

HP Recommended
Product: Envy 5531
Operating System: Microsoft Windows 10 (64-bit)

I have an Envy  5531 that had a bad paper jam that could only be cleared by removing the paper tray from the bottom. After the screws were removed I picked up one of the strips that had the screws and the tray popped up and a spring (not sure if that's what they are) that fell out and another popped out when I removed the tray. I have looked but can't seem to figure out where they came from.  Can someone tell me where they go and how to put them back in?   ThanksThere are two (2) of themThere are two (2) of them

1 REPLY 1

‎05-06-2019 04:14 AM

HP Recommended

@jamiegm08

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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