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[WynD7777]

Hello. Just purchased this printer. Firstly  do I need to buy 2 cartridges? (1 B&W and 1 colour) ?   And if so, I have already tried to sign up for the hp ink but says I need to print out a page with a code, but I don't have any ink! Sorry. I'm a bit of a novice. Thanks in advance  

[A4Apollo · Accepted solution]

Hey there! @WynD7777, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand you have issues getting the claim code as you don't have the ink to print the claim code.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you turned on the web services?

Have you enrolled your printer to instant ink subscription?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

You should have the setup cartridges shipped with the new printer. Check the printer box if you have missed the ink cartridges.

There is no option to get the claim code without printing. Hence you need to get the cartridge so to get the claim code. 

Also, if you don't find the setup cartridges inside the box. I will share you few details through a private message to contact the support for ordering the ink cartridges.

Please watch your inbox for more information.

You can try the steps recommended below once you print the claim code

Turn on the web services on your printer.

Sign up and use the printer claim code to add your printer to HP Instant Ink

1. Go to HP Instant Ink and click Sign Up Now to get started.

   

2. Select your printer from the list.

   

3. Choose a plan or click Enter pin code/key to enter an enrollment/prepaid key.

   • If you purchased an enrollment card or a prepaid card from a participating retailer, click Enter pin code/key and then type the key found under the scratch-off portion of the enrollment or prepaid card.

     Make sure you type the code/pin exactly as it displays on the card, or the enrollment cannot complete.

   • If you have not purchased an enrollment card, select from the available plans.

   

   

4. Fill in the information to create an HP Connected account, or if you already have one, click Sign In and then Enroll Another Printer on your account page. An HP Connected account is required for HP Instant Ink.

   

5. Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.

   

6. To use HP Instant Ink, Web Services must be turned on. Follow the onscreen instructions for your printer to enable Web Services. If prompted, install any printer firmware updates.

7. After you turn on Web Services, wait for the printer to print an information page containing the printer claim code. After the page prints, click Continue. If the page does not contain a code, click My page doesn't contain a code.

8. Locate the printer claim code on the information sheet.

   

   If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

   Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.

9. Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating or entering your claim code?' link.

   

Refer this article to know more information about enrolling in instant ink. Click Here

Refer this article to further troubleshoot claim code issues with your printer. Click Here

Note: For visitors to this page the steps suggested are dedicated to a particular product. If you are trying to solve the issue by using the same steps it might not work. Please post your query on HP support community to assist you better.

Hope this helps!

Have a great day ahead! 🙂

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