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‎02-13-2025 05:02 PM

HP Recommended
Product: HP LaserJet M110we Printer

After installing a new toner, i get "Status validating.... Please wait"

 

 

 

It's blocked with this status. Virtual assistent cant fix it, HP print and scan doctor sends me back to the website. Resetting printer, unplugging the cable didn't bring any change.

Can anybody give me some advice?

Category:
2 REPLIES 2

‎02-18-2025 07:15 AM

HP Recommended

Hi @Kareldevos,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer stuck at validation!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

The "Status validating... Please wait" message on your HP LaserJet M110we after installing a new toner likely means the printer is trying to verify the toner cartridge. This can happen due to toner authentication issues, firmware glitches, or network communication problems. Try these solutions:

 

Restart Everything

  • Turn off the printer and unplug it from power for 60 seconds.
  • Restart your computer and Wi-Fi router (if using wireless printing).
  • Plug the printer back in and power it on.

 

Check HP+ or Instant Ink Requirements

  • The HP M110we requires HP-original toner and may need an active HP account for verification.
  • Log in to your HP Smart account (HP Smart) and check for any pending validation requests.

 

Reinsert the Toner

  1. Remove the toner and inspect it for protective seals or tape (make sure they are all removed).
  2. Reinsert the toner firmly and close the door properly.
  3. Power cycle the printer (turn off and on).

 

Check for Firmware Updates

  • Open HP Smart App or go to the HP support website to check for firmware updates.
  • If available, install the update and restart the printer.

 

Kuroi_Kenshi
I am an HP Employee

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‎02-26-2025 11:45 AM

HP Recommended

 

Reset the Printer

  1. Turn off the printer.
  2. Press and hold the Wi-Fi button and Cancel (X) button at the same time.
  3. Turn on the printer while holding the buttons for 10 seconds, then release them.
  4. Set up the printer again via HP Smart.

Try a Different Connection

  • If you're using Wi-Fi, try switching to USB (if available) and see if it bypasses the validation issue.
  • Ensure your printer is on the same network as your computer.

 

Replace the Toner (Last Resort)

  • If none of the above work, the toner cartridge might be faulty.
  • Try a new, genuine HP 142A or 142X toner cartridge.

 

If you're still stuck, let me know what happens after these steps! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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