Hi @Annie103,
I'd like to help!
This could happen if the Printer Status Notification is Enabled. We can try disabling it and see if that helps. Refer the steps mentioned below:
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Press Windows key + R, to open Run dialog box.
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Type control printers and click on OK.
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Right click on the Printer and select Printer Properties.
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Now, go to the Device Settings tab, under Printer Status Notifications, select Disabled.
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Click on OK.
if the issue persists, let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->Select Uninstall.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select OK.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from software and drivers page
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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