Stopped Instant Inks, 8740 Thinks It's Still Enrolled

[lgeis]

Greetings from Boise!

I enrolled a new Officejet Pro 8740 in Instank Ink last year, but cancelled that enrollment several weeks ago because I had to change my modem in my office; the 8740 simply would not get online through the new NetGear C3000.

Now the printer thinks it is still enrolled and prompts me to get online every time I print something from my computer.

Is there a way-without actually getting it online-to convince it that it is no longer part of the Instant Inks program?

Thanks in advance...

[Riddle_Decipher]

@lgeis

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you need information about stopping the usage of instant ink account,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you gone through the HP Instant Ink service cancellation?
(Click here, to verify if you've done it correctly)

While you respond to that, here's what you need to know:

Once the cancellation is done, even if the printer is connected to the internet, it doesn't mean its linked to an instant ink account,

If you are getting specific error messages asking you to connect to the WiFi and an instant ink account, I will need a screenshot of what you see, so that I could help you accordingly.

If you continue to have issues while printing, meanwhile, please try the HP Print and Scan doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[lgeis]

Good Morning!

The only error I get is on the printer itself: "Connect printer to update Instant Ink status." No problems on the computer's side.

I have to dismiss the screen mentioned before the printer will print. Each time. I'm given the choice of "Connect" or "OK," and if I press "OK" everything prints wonderfully. If I press "Connect" the printer asks me if I'll accept the HP Connected Terms, and if I press "Accept" it cycles for a bit checking for updates...and eventually fails.

I have successfully canceled Instant Ink; it's just a matter of the printer having been online, then unable to get online due to the modem change...and now the printer thinks it is still enrolled in Instant Ink.

Would love to just reset things. We did this as part of the troubleshoot with HP on the modem installation...

Thanks much!!

[Riddle_Decipher · Accepted solution]

@lgeis

Thank you for responding,

It's great to have you back 😉

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Ensure you've got the latest firmware installed on the printer as well: Click here for details on upgrading the same.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[lgeis]

The firmware update did the trick! Thank you so much!

[Riddle_Decipher]

@lgeis

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂