Stopping printing when printing multiple items

[Rb199555]

Hello

i have a HP DESKTOP 2710e printer only had for 2-3 months and it seems to be very temperamental. We use iPhones, iPads and laptops for this printer and seems to be when we have to print the odd random document it is okay but for example having to print multiple documents it stops working, showing no error messages, these are not big documents either just one or two page documents and we do one at a time so this isn’t a full print queue. We seem to always have to turn it off and on again and it’s getting quite frustrating. 

any tips?

PS,  even have the printer close to the Wi-Fi router and all devices are up to date.

[Dragon-Fur]

@Rb199555 

Welcome to the HP Community --

If you are using Wi-Fi Direct, you can have no more than five devices connected.

User Guide 

Page 24 - Chapter 3 - Connect your printer

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Standard Wireless is only limited by your network.

For example,

• Your devices - the number, type, type of use competing for available resources
• How the devices are connected (for example, which frequency / band - 2.4GHz / 5GHz),

and -- importantly --

• Your router and its ability to manage your network the resources with all the devices connected at any given time.
• Router might struggle for several reasons, including range, poor placement, obstructions, outdated router firmware, incomplete or incorrect configuration.  Signal is affected by distance, signal direction, channel selection, the number of devices switched on and using the router resources, and interference from other devices.

The printer needs to have a solid connection and access to the resources it needs to complete tasks.

Some jobs require the printer to be connected to the network longer than others. 

For example, large print jobs take longer to transfer to the printer, process, and then to release the completed job queue back on the device that sent the task to the printer.

Large scan jobs require the printer to be connected to the source of the content until the job is complete.

Tips

• Log into your router -- check the logs to see if the router is aware of device drop-outs or other issues.
• If not done, consider configuring your devices with static / manual IP addresses to reduce chaos.
• Check which devices are connected to which frequency / band - 5GHz is faster, 2.4GHz is better with distance and obstacles.
• Check / Adjust the router channel assignment

• If you have HP Smart (application) installed, make sure every device where the app is installed is running the latest version of HP Smart for that device's platform / OS.  Note that this is more generally related to the app actually failing to work, but it might also "ding" one or more jobs without actually crashing stuff.

• In general, keep devices updated (for example, Windows > Windows Updates).  Install pending updates and reboot that device.  That said, it is usually more important that there are not any currently "Pending" (waiting to install / reboot) updates than it is that you rush around running "Check Updates".

Considerations / Examples

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - Network > IPv4 Configuration

EWS_9025_Network_IPv4_Configuration_3

Example - EWS - Network > IPv4 Configuration > Advanced

EWS_9025_Network_Wireless_IPv4_Advanced_2

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What else?

TCP/IP - Relevant to Windows

Method - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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References / Resources

HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup

User Guide - HP DeskJet 2700e All-in-One series

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

AND

 Technology Tips DeskJet 2700

Videos

 HP Deskjet Plus 4155 | 4152 HP DeskJet 2752 | 2755 Connect to Wi-Fi network using Wi-Fi Direct metho...

Video - Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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