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Solved!

Strange screen on clicking solution centre

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Deskjet F4180

tried to use my printer this morning (ok, so I know its old but has been working fine) and on clicking solution centre I get the initial solution centre icon which then turns to a screen not seen before (tried to print screen but not pasting to here) white square, grey edged box with f and i in a blue circle. What does that mean.  Nothing happens if I try to click on it.

 
 
 

 

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I have the same issue

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I have the same problem. All in one Photosmart 410C

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Did find some HP diagnostic link which said the printing was ok but there was a problem with part of the scan system and that I should go to Solution Centre and click on settings etc.  However the problem is that I am unable to access the solution centre!!!! Frustrating.  I can scan by manually using the scan button actually on the machine so that is something I suppose.  

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I have the same issue

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I have the same problem. Worked OK yesterday, today getting same screen as described. tried to scan from printer and that did not work either. seems liked it cropped up for everyone else on the 12th of January also.

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Seems to be an HP problem then rather than my isolated laptop/printer.  Wonder whether they monitor the HP Community?  Couldn't get to 'speak' to anyone as my printer is well out of warranty .... that is unless I wanted to purchase a further warranty from them.  Curious.

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@tabbyeric 

@CONCORDEBOAD 

@yelvertoftian 

@Bob_A2 

@Mary2021 

 

Edits - Add Content - Twain / Irfanview Examples

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Flash Player is permanently disabled as of 12-Jan-2021.

 

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

 

Some of the possible solutions for Scan

 

Start Scan using HP Scan executable.

 

You might be able to simply start HP Scan using the program executable.

For example:

Open the folder

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

 

NOTE:  Replace the sample printer name with your printer

 

Look for and click on HPScan.exe

 

Original Content...

What else?

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Example

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

and

What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.

 

The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").

 

HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

 

  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

Examples

Notes: 

Higher DPI are available with image / glass 

PDF and JPEG setup is similar to those used in HP Scan - Check main menu settings and More >

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

What else?

 

If your Twain version is supported, work around the restriction (cannot open the GUI that runs the scan software).

 

Solution might require installing third party software.

 

HP Twain – Scan software

 

Where available, HP Twain is part of the Full Feature Software for your printer.

After the Full Feature Software is installed,

If the software is included, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

 

NOTE:  Replace the sample printer name with your printer

 

NOTE 2:  When installed, HP Twain also works with  Irfanview  software.

 

Example

9025_Twain_Scan_Menu_19025_Twain_Scan_Menu_1

 

 

Next...

Irfanview requires installation of third party software

 

Irfanview > Brilliant Free Photo Viewing and Print Software

 

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

 

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ

 

 

NOTES

  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store

 

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

 

 

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

 

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

 

How to find Help within the Irfanview software

 

Once installed, open the software > tab Help

 

Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

 

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

 

============================================================

 

Example - Irfanview - Scan Setup

Irfanview_Scan_Images_1Irfanview_Scan_Images_1Irfanview_Scan_Image_2Irfanview_Scan_Image_2

 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Thank you so much for your input Dragon-fur. Will follow what you advised. Fortunately, I had deleted nothing. Totally forgot about flash player despite various pop up warnings Ha!

ps. My printer scanner is old. Never had a problem with it and to find this amount of help online is amazing

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@Mary2021 

 

You are welcome, Mary.

 

FYI...

There are a couple of solutions floating about that involve using a legacy Flash version.  

Personally, I recommend against doing that.

There is a reason that Adobe finally abandoned Flash - it's insecure.

 

Flash is not used in any longer in HP software.

Should you decide to replace your printer, there won't be this kind of issue with the newer software / applications.

 

Stay Safe.

 

 

Dragon-Fur

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