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‎12-13-2021 06:07 PM

HP Recommended
Product: Officejet Pro 9018e

Please help! I have had my new printer for 1 week. Yesterday it randomly started going into sleep mode after 10-15 mins of no use. I am not able to get it out of sleep mode. When I touch the touch screen nothing happens. The only way I can get the printer to work again is to completely unplug it and then plug it back in. I can't even power it off using the power button.  I'm ready to return and go with a different brand if this keeps happening.

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3 people had the same question
1 REPLY 1

‎12-23-2021 07:21 AM

HP Recommended

@sarahm616

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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