Stuck on loading screen

[Chrispy86]

This is the screen my Photo 7155 has had for a week. I've tried restarting and unplugging and nothing helps.

[Kumar0307]

@Chrispy86

Welcome to the HP Support Community!

• Is this a brand new printer and are you trying to set it up for the first time?

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: Try to Update the printer firmware 

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

If the above steps do not help, let us perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kennyreid]

It looks like i am having the exact same issue as this except with a hp Envy 5030 printer, it is showing exactly the same screen.