Stuck print queue

[GregW51]

I have a trusty HP Officejet Pro 8600 N911g Series printer that has served me for years and is still going well. However, I have a document stuck in the print queue I cannot remove. I can print a test page but nothing else. I have looked at all HP Help and Diagnostic pages and used the HP  Print & Scan Doctor asnd well as online forums to no effect. Despite following advice and directives I still cannot get this document off the print queue. Any help would be appreciated.

[Raj_05 · Accepted solution]

Hi @GregW51,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue of a stuck print queue on your HP Officejet Pro 8600 N911g Series printer, you can try the following steps.

Cancel All Documents in Print Queue

1. Open the Print Queue:
   • Press Windows + R to open the Run dialog.
   • Type control printers and press Enter.
   • Right-click on your HP Officejet Pro 8600 and select See what's printing.
2. Cancel All Documents:
   • In the print queue window, click on Printer in the menu bar and select Cancel All Documents.

Restart the Print Spooler Service

Open Services:

• Press Windows + R to open the Run dialog.
• Type services.msc and press Enter.

Restart Print Spooler:

• In the Services window, scroll down and find Print Spooler.
• Right-click on Print Spooler and select Stop.
• After the service has stopped, wait a few seconds, right-click on Print Spooler again, and select Start.

Manually Clear the Print Spooler Files

Stop the Print Spooler Service:

• Follow the steps above to stop the Print Spooler service.

Delete Spooler Files:

• Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
• Delete all files in this folder. You may need administrative privileges to delete these files.

Start the Print Spooler Service:

• Follow the steps above to start the Print Spooler service.

Reinstall the Printer Drivers

Remove the Printer:

• Open Control Panel > Devices and Printers.
• Right-click on your HP Officejet Pro 8600 and select Remove device.

Reinstall the Printer:

• Visit the HP Support website and download the latest drivers for your printer.
• Install the drivers and follow the on-screen instructions to set up your printer again.

Check for Windows Updates

1. Open Windows Update:
   • Go to Settings > Update & Security > Windows Update.
2. Check for Updates:
   • Click on Check for updates and install any available updates.

Use HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • You mentioned you already used it, but try running it again after performing the above steps to ensure all issues are resolved.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GregW51]

Alden4, Thank you for the comprehensive reply and fix to my problem. I can report that my trusty old printer is now working as it should.

Greg

[Sweetcee]

I have the same issue.  Did you manage to resolve it?