Suddenly have to download before I can print

[brittanylinda21]

Out of the blue my printer is requiring me to "save" anything I want to print instead of just printing it.  I made no changes at all. As a matter of fact I was printing an email from a friend and only printed the first page.  When I hit print to print the second page a window opens asking where I want to save it.  It also happened when I went to print out my FedEx label.  I never had this issue before and don't know what is making the printer do this.  I want it to go back to normal and don't have a clue how to do that 

[DavidSMP · Accepted solution]

Hi @brittanylinda21,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with printing. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you uninstall and reinstall the printer full feature software and check again?
• Did it happen after a software or OS update?
• Is the OS Windows or MAC?

For now, uninstall and reinstall the printer software by following these steps if the OS is Windows:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from this link: http://hp.care/2sZPr6A and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If the OS is Mac try these steps:

Reset the Mac printing system from here:http://hp.care/2gOrf2g

Then add the printer by following these steps:

Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should do the trick for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[brittanylinda21]

 To answer your questions. 

No, I did not uninstall and install. 

No, it didn't happen after an update(that I am aware of). 

And my OS is windows

BUT, I followed your instructions step by step and it corrected the problem. 

I would love to know what caused it but am happy that it is working correctly.  Thanks again!!

[DavidSMP]

Hi @brittanylinda21,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂