Supply Memory Error

[6758print]

Hi there,

I wonder if you can help?

I have a HP MFP M148fdw printer and I am getting a 'supply memory error' message which is preventing me from printing.

I only use official HP cartridges so I know this is not the cause of the problem.

I have tried:

New cartridge

Cleaning connections inside the printer and on the cartridge chip

Replacing the chip 

Rebooting the printer

Updating the drivers for the printer.

I suspect the problem is with the printer as I have tried 3 cartridges all with the same error.  The printer is only 2 years old but is now out of warranty.

Is there anything I can try to fix it?

Thank you

[Irfan_06]

Hi @6758print,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer showing an error.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[6758print]

Hi there,

Thank you for replying.

Unfortunately I have tried both steps that you suggested and I still have the problem.

Regards

[Irfan_06]

HI @6758print,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support