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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ASW123
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Message 11 of 20
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Hi. I got the following message from you but there is nothing in my Inbox. Can you send the message to my Inbox?

 

Hi ASW123,

jabzi (Level 13) posted a new reply in Printing Errors or Lights & Stuck Print Jobs on 11-15-2020 11:37 AM

Subject: Re: Supply Problem Error

Hello,
Kindly check your INBOX [ click on the ENVELOPE icon on top-right corner of this page ] to access steps that should fix.
Let me know if it worked for you.

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Jose591
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Message 12 of 20
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My printer started an auto update of firmware. After the update completed it would no longer recognize the ink cartridges as having ink. "Supply problem" error message with "question marks" on all 4 cartridges. They are not empty!

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jordie919
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3 1 0 0
Message 13 of 20
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I am having the same problem after a firmware update started and after supply problem I receive the 79 service error Turn off Turn on. I was having no issues till this update and had fairly new toner cartridges in and have replaced them and still have both problems. HELP!

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jabzi
Level 13
Level 13
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Message 14 of 20
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Kindly check your inbox for more instructions.

Let me know if it worked for you.

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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08kap
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2 1 0 0
Message 15 of 20
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I have the same problem.  Please email me the solution.  Why all the run around? Why not just post the solution for everyone to see?

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LAF567
Author
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2 1 0 0
Message 16 of 20
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Was searching and found several comments that HP removed the link to downgrade firmware, which would have fixed the issue. I called HP and talked with a service rep, who told me my options were to (1) wait until another firmware upgrade was released in hopes it would fix the problem, or (2) have to pay HP support to get a supervisor involved to see if they would approve sending me the link to downgrade the firmware.

 

This is absolutely ridiculous - will never buy another HP product!

 

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Pintail1
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2 2 0 1
Message 17 of 20
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This is most likely related to the recent firmware update.

Check this thread for the solution:

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Color-Laser-jet-Pro-MFP-...

 

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mobro10305
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Message 18 of 20
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I am having the same issue, please send solution.

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GeorgeMom
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Message 19 of 20
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Can you send me a private message as well as to how to fix this.  Printers are so expensive, as well as ink to just get rid of.  Thank you in advance.

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PNCL
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Message 20 of 20
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Hi 

I have the same problem.

Can you send me the same answer to troubleshoot?

BR,

PNCL

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