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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-04-2026 10:19 AM

HP Recommended

I, too, have a Supply System Problem error for my OfficeJet Pro 9015, the K (black ink) cartridge. I have already:

Verified the Cartridge Authenticity

Inspected the Cartridge

Checked the Cartridge Slot

Updated the Printer Firmware

Performed a Hard Reset

Tested Another Cartridge

And nothing has solved the issue. The printer still works for everything else, I can see the ink levels on the other cartridges are fine, etc., but without the black ink, it's not printing or faxing. Please let me know what the solution is. Thanks!

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1 person had the same question
1 REPLY 1

‎05-06-2026 10:22 AM

HP Recommended

Hi @DrDGM0423 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

Seems to be an hardware issue, in this regards, I would request you to contact HP service center for further assistance.
 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Please call before visiting a service center.

 

Thanks!

Hawks_Eye

I'm an HP Employee.


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