Supply System Problem

[Happy1057]

How can the Supply System Problem be corrected? I have turned off the printer, unplugged from electrical outlet and cleaned the slot that hold the ink cartridge. What else should I do? I have installed a new ink cartridge

[Kuroi_Kenshi]

Hi @Happy1057,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP printer is showing a Supply System Problem even after installing a new ink cartridge. Let’s go through a few steps to resolve this.

a. Reinstall the Cartridge
 Turn off the printer and remove the cartridge again.
 Check that protective tape has been fully removed and the cartridge is properly seated in its slot.
 Reinsert the cartridge firmly until it clicks into place.

b. Check for Protective Packaging or Debris
 Inspect the cartridge contacts and the slot for any remaining tape, plastic, or dust.
 Even a small particle can prevent proper communication between the cartridge and printer.

c. Clean Electrical Contacts
 Use a lint-free cloth or cotton swab lightly dampened with distilled water to gently clean the copper or gold contacts on the cartridge and inside the printer slot.
 Allow contacts to dry completely before reinstalling.

d. Power Cycle the Printer
 Turn off the printer, unplug it from the electrical outlet, wait 60 seconds, then plug it back in and turn it on.
 This can reset the printer’s internal sensors.

e. Use Genuine HP Cartridges
 Ensure the cartridge is an original HP cartridge compatible with your printer model.
 Third-party or refilled cartridges often cause Supply System Problems.

I hope this helps.

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