Supply problem Color LASERJET PRO M254DW

[Pianistfrank]

I always use HP ink cartridges. For the past few weeks I have received "supply problem" for the black cartridge. A few times the printer started working. However, mostly it doesn't. I have tried so many options but to no avail. These cartridges are EXPENSIVE and I can not understand why this issue has not been fixed. Any help would be appreciated.

[Raj_05]

Hi @Pianistfrank,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with a persistent "supply problem" on your HP Color LaserJet Pro M254DW, especially when using authentic HP cartridges. Here are some steps that may help resolve this issue.

Check Cartridge Installation

• Reinstall the cartridge: Remove the black toner cartridge and reinstall it to ensure it is seated properly.
• Inspect for damage: Make sure the cartridge is not damaged, leaking, or showing signs of wear.

Reset the Printer

• Hard Reset: Unplug the printer for 60 seconds and then plug it back in. This can help clear any temporary errors.
• Reset Printer Settings: Sometimes, restoring factory settings can resolve persistent supply issues. This will also clear any network or configuration settings, so be sure to note them down beforehand.

Clean the Cartridge Contacts

• Clean the contacts: Turn off the printer, remove the black cartridge, and clean the metal contacts on the cartridge and inside the printer with a soft cloth or a lint-free wipe. Be gentle to avoid damaging the cartridge.

Check for Firmware Updates

• Sometimes, firmware updates can fix issues related to cartridge detection. Check for any updates in your printer's settings or through the HP Smart app.

Test the Cartridge

• Try a different cartridge: If possible, try a new or known-working black cartridge to see if the issue persists. This can help determine if the cartridge itself is faulty.

Ensure Compatibility

• Verify that the toner cartridge is the correct model and compatible with your printer (HP 202A or 202X for the M254DW).

[Raj_05]

Check for Software Issues

• If connected to a network, ensure there’s no conflicting settings or print jobs stuck in the queue. You can also try printing directly via a USB connection to rule out network-related issues.

Run a Printer Diagnostic

• Use the HP Print and Scan Doctor tool for any automated troubleshooting. It can help identify and resolve supply issues.

Check Printer Settings (Admin Mode)

• Access the printer’s web interface by typing the printer’s IP address into a browser. Look for any settings related to "Supply Status" or "Cartridge Management."

I hope this helps.

Take care and have a good day.

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Alden4

HP Support