Supply system problem (M)

[GeorgeReithel]

Can someone help me with the following. I keep getting a "supply system problem - (M) there is a problem with the supply system".

I have reset the printer and change new ink cartridges. But had no luck. Is there a way to fix this message?

Thanks for your help.

[Jay_G24]

Hi @GeorgeReithel,

I'd like to help!

Please try the below suggestions:-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

Check the carriage for a printhead latch

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

1. Open the door to access the cartridges.

2. Wait until the carriage stops moving before you continue.

3. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

   • If your carriage has a printhead latch, continue to the next step.

   • If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.

Example of a carriage with a printhead latch

Example of a carriage without a printhead latch

 Reseat the printhead up to three times

You might need to reseat the printhead up to three times.

1. With the printer turned on, unplug the power cord from the rear of the printer.

2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

3. Close the cartridge access door.

4. Reconnect the power cord to the rear of the printer.

5. Wait for the printer to start, and then look for the error.

   • If the error message persists, repeat the steps to reseat the printhead up to three times.

   • If the error no longer displays, you are done

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[GeorgeReithel]

I still get the "supply system problem" message after resetting the print head.  See attach picture. All te cartridges ar new HP cartridges. Is there a way to by pass the message?

Thanks for your help!

[GeorgeReithel]

 

[Jay_G24]

This is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding the service options for your computer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

[GeorgeReithel]

Good afternoon Jay,

My printer is out of warranty. Can you let me know what can i do to bypass the message of the Magenta ink not been recognized. I could not find your email to send you a private message so i reply to this. Thanks for your help. 

[Jay_G24]

I have sent you a private message with the contact information.

[GeorgeReithel]

Good afternoon Jay,

I did not received the private message. Did you sent the private message to my personal email? Let me know to what email you sent it. Thanks.