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‎11-28-2020 09:30 AM

HP Recommended
Product: MFP M180nw printer
Operating System: Microsoft Windows 10 (64-bit)

I had posted as jgdnewburyport, but for some reason can't log in so am using another address where I could.  I had this issue after a "programming" message showed up on my printer one morning last week.  After that the printer showed a supply problem.  Like many, I have been using after market printer cartridges for a couple of years.  I saw the solution to try and downgrade to a previous firmware release and tried to install a few but failed, so there was not one that I could find for this printer.  I had a set of HP printer cartridges available and so I put them in the printer and poof, everything was just fine.  So the purpose of the firmware update was to detect and shut out those of us using after market print cartridges.  This is the kind of thing that will probably end up being litigated against HP as it should.  In the meantime, I am handcuffed to using HP cartridges at a cost of $235 compared to $89 for the aftermarket cartridges.  I bought an extra set right away, since I expect the next thing for HP is to raise the prices now that they have a captive market.  I hope this helps those who don't understand what happened.  Nice Thanksgiving present HP...  

Category:
1 person had the same question
3 REPLIES 3

‎12-01-2020 06:23 AM

HP Recommended

@jgdnewburyport, Welcome to the HP Support Community!

 

Let us try to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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‎12-12-2020 08:34 PM

HP Recommended

I'd gladly take the offer for a firmware downgrade. 

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‎12-14-2020 02:31 AM

HP Recommended

@J-Star

 

Do you have the same issue and have the same model printer?

Are you looking for the steps to downgrade the printer firmware?

Kindly elaborate for better assistance.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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