THE PRINTER HAS STOPPED PRINTING

[toby999]

My wifes printer for some reason has stopped printing and I seem unable get it started again could someone explain to me the procedure to get it started again.My wfes laptop uses Windows 10 and mine uses Window 7.Does it matter which laptop I use to get it printing again.I seem to remember when she got the printer I installed it using my laptop.

[asmita6658]

@toby999

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! To better assist you - Are you getting any error while printing? 

While you respond to that, let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

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