Talking to a human

[MSaul]

That **bleep** virtual assistant is a foolish robot.   It got caught in a loop no matter what I ask it. 

"Artificial Intelligence" is an immature technology. 

I want to talk to a human. 

A blackout somehow reset my internet connection with the printer, and I can't explain this to a **bleep** robot.  (I'm being polite here!) 

I used to be able to call HP.  Now they put this robot in as a roadblock.  How do I get around it? 

[Dragon-Fur]

@MSaul 

You are correct - the HP Virtual Assistant is a program - and yes, AI is a bit of a stretch for most of what is available in today's consumer markets.  We are getting closer...

The type of request you are making is possible if

• Your printer is under warranty
• The reason for the lack of connection is a covered hardware failure

In general, though, for the rest of us (no warranty and / or issue not covered) - the Community is your best source of help.

If you do need access to HP Technical Support, that is, if you know from having diagnosed the problem that the issue is failed hardware, then you can certainly submit a case.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide required Information > Explain the problem > Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• Consider using HP on Facebook.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

[MSaul]

Thank you for your empathy! 

IT companies are rushing to implement cost-saving artificial "intelligence" solutions to customer support.  That's okay, but they don't back it up with human support. 

I have resolved my issue, but the method of 'exhaustive search': trying everything that any document ever suggested, and finally hitting on the right combination of steps.  But I learned nothing about what to do next time.  And it took me TWO HOURS that I cannot afford. 

Chatting or talking with a human, this process would have taken 10 - 15 minutes, and I could have asked one or two questions that would have obviated a callback next time something like this happened.  I have had just this experience earlier with HP--and with this very printer--and am angry that HP has now cut off this kind of support. 

HP is getting too big for its customers.  Shame, shame on HP.  

[Dragon-Fur]

@MSaul 

You are welcome.  We are people.  Smiling.

I am glad you resolved the issue, of course.

Non-Warrant support is available from our Community - it is true we do not use phone / in-person communication.

You need only ask and hopefully you will receive the help you need.

You can also post your current solution to help the next person who hasn't the time to spend and needs help.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[MSaul]

Many thanks.  The community is great. 

But HP is not great.  It makes enough money to employ customer service folks rather than mooching off the community. 

BOOOOOOOOOOOOOOOOOOO  to HP today. 

YAAAAAAAAAAAAAAY to the community.