Tango X printer is not working after ink change

[printTXab]

Change black cartridge ink on Tango X printer and the blinking light won't stop since. Have tried turn off, restart, power on and off, cable plug off and on, still cannot do away with blinking light. 

[A_Gayathri]

Hi @printTXab,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering issues like this with your printer, it can be frustrating, but there are a few troubleshooting steps we can take to try to resolve the problem:

• Ensure Proper Installation: Make sure that the black ink cartridge is properly installed. Sometimes, cartridges may not be seated correctly, leading to connectivity issues.
• Check Cartridge Compatibility: Ensure that the replacement ink cartridge is compatible with your HP Tango X printer model. Using incompatible cartridges can cause errors.
• Clean Contacts: Turn off the printer and remove the ink cartridge. Check the contacts on both the cartridge and inside the printer for any dirt or debris. Gently clean them with a lint-free cloth or cotton swab dipped in distilled water. Allow them to dry completely before reinserting the cartridge.
• Reset the Printer: Sometimes, a simple reset can resolve issues. Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again.
• Update Printer Firmware: Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates to address compatibility issues and improve performance. Update the firmware on an HP printer
• Check for Paper Jams: Even if the ink cartridge was the focus of your recent attention, it's possible that there's a paper jam or another issue causing the blinking light. Check all access points for paper jams and clear any obstructions.
• Verify Printer Connection: Ensure that the printer is properly connected to your computer. If you're using a USB connection, try a different USB port. If you're using a wireless connection, make sure that the printer is connected to the correct Wi-Fi network.
• Check Ink Levels: Confirm that the new ink cartridge has sufficient ink. If the ink levels are low, replace the cartridge with a new one.
   

Refer to this document:  HP Tango X  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[printTXab]

Thank you Gaya1239, 
Thanks for the cross-checking. Sadly, I've tried all the suggested methods before my writing. I gave up and took out the black cartridge and glad to see the printer working. With that, I suspect it is cartridge issue - a faulty product. Our first time after years of repeated purchase.  Have a good day. 

[A_Gayathri]

HI @printTXab ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!