Test Patterns on the Print Quality Diagnostic page show no defects but print alignment still fails

[Jerome55]

all the Test Patterns on the Print Quality Diagnostic page show no defects, the printheads are operating correctly and do not need to be replaced.  I retry alignment  and the alignment page fails to print and  the error message displays after the Print Quality Diagnostic page showed no streaks in the color blocks in Test Pattern , .............. I am no longer under warranty but I still would like my printer serviced to determine if a sensor or something else needs to be corrected. How do I get service??? 

[Flower_Bud · Accepted solution]

@Jerome55,

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, alignment fails on your printer.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Have you made any recent hardware/software changes? 

Have you tried troubleshooting steps mentioned in the document?

If not, I suggest you try these troubleshooting steps. 

If the issue persists, please contact our phone support.

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

[Jerome55]

Flower_Bud....

Thank you.... this was very helpful... I did follow all the guidance and direction to trouble shoot my printer problem and it did not resolve it but I could not determine how to call HP Support to get help....

This statement as simple and obvious as it was ended being very helpfull....

* Scroll down and click on HP contact options - click on Get a Case & phone number.

Jerome55

[Flower_Bud]

@Jerome55,

Were you able to get the contact options for our phone support? 

I'm sending out a Private message.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage