Test page disappears from queue

[Clarence21]

Test page sent, queue says “spooling “, then “printing “, then disappears from queue without printing. Printer works fine when print jobs are sent from other wireless devices on the WiFi network. Host computer is connected to wireless router via Ethernet cable, can ping the printer and open the printer’s embedded web page in Firefox, but will not print as described above. 

[Clarence21]

I made a similar post on Feb 5th as Clarence2, but was unable to logon afterward due to email glitch, hence Clarence 21.   Cleared out all TMP files in windows/system 32/spool/printer. Still NG. 

[Raj1788]

@Clarence21

Thank you for joining the HP Support Community

This could be a driver issue.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/... to download and install the HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers. 

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Clarence21 · Accepted solution]

Thank you for your response.  I was able to resolve the issue since posting by resolving an issue with windows 10 update failing to install a certain update having to do with home group. Again, thank you for responding. 

[Raj1788]

@Clarence21

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)