The Hp PlugIn app says that my printer does not support double sided printing

[ElenaElena]

 

[praveen196]

@ElenaElena Welcome to HP Community!

I understand that the HP PlugIn app says that the printer does not support double-sided printing.

Do not worry. I will try to fix the issue.

Clearing the app data and reinstalling it may resolve this issue. Let us try these steps:

1.   On your Android device, tap the Settings icon, and then select Apps or Applications.

2.   Select Show System Apps.

3.   Scroll down the list, and then select HP print service plugin. Select Clear Cache and Clear Data.

Depending on your Android device, tap Storage, and then select Print Spooler.

4.   Select Clear Cache and Clear Data.

Update printer firmware:

Click here to know different methods of updating printer firmware.

Step 1:  Re-install the HP Print Service Plugin

1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

2. On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

3. Once the installation or update is complete, choose your Android device to turn on the plugin:

   • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. Continue with these steps.

4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.

Step 2: Print with the HP Print Service Plugin

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

   

3. Tap the down arrow  to change any print settings, and then tap the Print  icon.

For more info on the HP Print Service Plugin, refer to this document.

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