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‎12-28-2023 09:26 AM

HP Recommended
Product: HP LaserJet Pro MFP M130nw
Operating System: Microsoft Windows 11

I have always purchased OEM toner cartridge 17A  through Staples.  They work perfectly and I have never had a problem. This latest cartridge, purchased August 17, 2023, has a blemish on the roller which leaves marks along the left edge of the paper, about an inch apart.  I didn't open and begin using the cartridge until November.  I have a picture, which I can share that shows the mark on the roller.  I would like to return and/or replace this cartridge.  

 

Category:
1 REPLY 1

‎12-31-2023 03:13 AM

HP Recommended

Hi @Joyce128,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the toner for your printer and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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