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‎07-02-2024 10:57 AM

HP Recommended
Product: HP Photosmart 7510 e-All-in-One Printer - C311a

Getting message The Printhead installed is not intended for use in this printer, or is damaged. have tried replacing the printhead but still getting the same message

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2 REPLIES 2

‎07-02-2024 11:04 AM

HP Recommended

Where did you purchase the replacement printhead? I am not sure if they are geographically limited like some ink cartridges but that is possible. Or if it is a non-HP printhead that might be the issue as well. Did your original printhead fail or did it start throwing this error as well?

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‎07-05-2024 03:08 PM

HP Recommended

The printhead issue began immediately when I replaced the magenta ink jet cartridge with a non HP brand which I have used for years without issue. So I replaced the new cartridge with another with same printhead error remaining. I cannot get to the Home Screen to do any kind of testing. The printer is locked on the printhead error message. I expect that firmwear updates to the printer is penalizing me for not using genuine HP ink cartridges which I find are ridiculously expensive and is relentlessly displaying the printhead error message

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