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‎11-15-2022 01:20 PM - last edited on ‎11-16-2022 05:15 AM by Retired

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Scanning to email - I have this msg: The SMTP server uses an... - HP Support Community - 8521580

Reply:

We are having the same issue trying to scan to email using an MFP M227fdw printer. Have been doing it for a couple of years with no problem, just started getting the error this week. We have made no changes to our printer or email settings. The email we scan to is a g-mail account. Settings on printer for Scan to email , Outgoing email profile:

SMTP Server: "smtp.gmail.com"

SMTP Port: 465

Always use secure connection SSL/TLS: checked

SMTP server requires authentication for outgoing email messages: checked

Email address and password are entered and are correct.

 

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